Captain
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| Company Name | Al Ain Rotana |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Al Ain, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Vocational / Trade Certificate |
| Experience | 2 Year+ |
Job Overview
Al Ain Rotana is seeking a dedicated Captain to join their team in Al Ain, United Arab Emirates. The Captain will play a crucial role in leading service operations and ensuring an exceptional dining experience for guests, embodying refined Arabian hospitality.
Company Overview
Located in the heart of Al Ain, Al Ain Rotana is a five-star hotel offering refined Arabian hospitality with a modern touch. Featuring 246 rooms, suites, and villas, award-winning dining including Trader Vic’s, extensive wellness facilities, and elegant venues for events and conferences, the hotel blends comfort, style, and convenience for both business and leisure travelers.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Vocational Certificate
- Experience: 2 Year+
Key Responsibilities
- Lead and supervise a team of service staff to ensure smooth dining operations.
- Provide exceptional customer service and ensure high levels of guest satisfaction.
- Oversee daily service activities, including guest seating, order taking, and food delivery.
- Train and mentor new team members on service standards and procedures.
- Handle guest inquiries, feedback, and complaints efficiently and professionally.
- Maintain high standards of cleanliness and presentation in the service areas.
Requirements
- Proven experience in a customer service or supervisory role within a hotel or restaurant setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced environment.
- Commitment to delivering outstanding guest experiences.
- Flexibility to work various shifts, including weekends and holidays.
Benefits
- Competitive salary and service charge.
- Opportunities for career growth and professional development within Rotana Hotels.
- Access to staff meals and accommodation (if applicable).
- Comprehensive health benefits and insurance.
- Work in a prestigious five-star hotel environment.
- Employee discounts on hotel services and food & beverage.