Chef d’équipe

Dollarama is seeking a Chef d’équipe (Team Lead) to join their store in Gatineau, Quebec, Canada. This role supports the store manager and assistant manager in overseeing daily operations and ensuring excellent customer service. Join a growing retail leader with international reach!

Looking for a Chef d’équipe at Dollarama in Gatineau, Quebec, Canada? This role focuses on the day-to-day work of a Chef d’équipe.

En tant que membre de l’équipe de gestion, le chef d’équipe apporte son soutien au gérant et à l’assistant-gérant du magasin en supervisant les opérations quotidiennes. Tâches quotidiennes (sans s’y limiter) - Diriger et superviser les associés en leur offrant conseils et soutien

Company Overview

Dollarama was founded by Canadian entrepreneur Larry Rossy and has grown into a leading low-price retailer in Canada with an international presence. With over 2,700 stores and 41,000 employees across three continents and seven countries, Dollarama offers a consistent shopping experience with a wide range of general merchandise, consumables, and seasonal items at fixed low prices. All stores are company-owned and operated.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Not Specified

Key Responsibilities

• Lead and supervise associates, providing guidance and support.
• Ensure store presentation, shelf stocking, and shipment processing.
• Uphold customer service excellence standards.
• Perform manager-on-duty tasks, including managing breaks and attendance.
• Implement and maintain visual merchandising standards.
• Address customer complaints and resolve issues promptly.
• Ensure compliance with safety and cleanliness standards.
• Manage cash handling and perform opening/closing duties as needed.
• Participate in inventory counts and new employee training.
• Follow up on assigned tasks and assist with hiring and performance evaluations.

Requirements

• Minimum one (1) year of retail experience.
• 1–2 years of experience in a supervisory role.
• Ambition to advance within the company.
• High availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to manage priorities and perform in a high-volume environment.

Benefits

• Competitive salary and social benefits*.
• Pension plan with employer contribution*.
• Customized training program and onboarding process.
• Opportunities for career advancement and management roles.
• Full-time employees are eligible for benefits after meeting specific hour requirements.