Clerk-Reservations

Job Overview

Marriott International is seeking a Reservations Clerk to join their team in Dubai, United Arab Emirates. This entry-level role is crucial for handling guest bookings and inquiries, ensuring a smooth and efficient reservation process while providing excellent customer service and contributing to overall guest satisfaction.

Company Overview

Marriott International, Inc. is a leading global hospitality company headquartered in Bethesda, Maryland, USA. It manages a vast portfolio of approximately 9,000 properties across more than 30 prominent brands in 141 countries and territories. Tracing its origins to a root beer stand opened in 1927, Marriott International is an equal opportunity employer dedicated to fostering a diverse workforce and an inclusive culture, committed to delivering exceptional experiences worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Process guest reservations accurately and efficiently using the hotel’s reservation system.
• Respond to guest inquiries via phone, email, and in-person regarding room availability, rates, and hotel services.
• Confirm bookings, send confirmations, and handle modifications or cancellations promptly.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
• Collaborate effectively with other departments to ensure seamless guest experiences.
• Adhere to Marriott’s brand standards and service protocols to ensure high-quality service.

Requirements

• Excellent communication and interpersonal skills, with a focus on guest satisfaction.
• Ability to work accurately and efficiently in a fast-paced environment.
• Proficiency in basic computer applications; prior experience with reservation software is a plus.
• Strong customer service orientation and a positive, helpful attitude.
• Flexibility to work various shifts, including weekends and public holidays.
• Ability to work independently and as an integral part of a diverse team.

Benefits

• Opportunity to launch a career with a world-renowned global hospitality leader.
• Access to comprehensive professional development and training programs.
• Work within a dynamic and multicultural environment in a prime location like Dubai.
• Enjoy employee discounts on Marriott properties and services worldwide.
• Be part of an inclusive company culture focused on team collaboration and guest excellence.
• Potential for significant career growth and advancement within Marriott International.