Collection Specialist
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| Company Name | ADIB – Abu Dhabi Islamic Bank |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | No Experience / Fresh |
Job Overview
ADIB – Abu Dhabi Islamic Bank is seeking a Collection Specialist (UAE National) to join their team in Dubai. The Collection Specialist will be responsible for office duties relating to the collection of official funds from ADIB customers, coordinating with the collection team leader, collection manager, and field collection agent.
Company Overview
Abu Dhabi Islamic Bank (ADIB) is a leading financial institution offering a range of banking services. Committed to providing exceptional customer service and upholding Islamic banking principles, ADIB operates across the UAE and internationally, fostering a culture of innovation and Sharia-compliant financial solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelors Degree
- Experience: Entry level / No experience required
Key Responsibilities
- Prepare a plan to call customers in coordination with the collection team leader.
- Check customers who do not pay their due payments and review customer lists based on team leader instructions.
- Review customer accounts and information, preparing notes or questions as needed.
- Contact customers through various remote communication channels, making outbound calls as necessary.
- Negotiate with customers, informing them of due amounts, payment deadlines, and payment methods.
- Update customer information, track, and document details into the customer interface system after each call.
Requirements
- Knowledge of market and industry characteristics.
- Strong collection experience with well-developed verbal, written, and interpersonal skills.
- Interviewing techniques to obtain factual information.
- Strong customer service skills and call center experience.
- Strong phone skills and math aptitude.
- Computer literacy and fluency in English and Arabic.
Benefits
- Opportunities for professional development and career advancement within ADIB.
- Work in a collaborative and supportive team environment.
- Gain valuable experience in the banking industry.
- Competitive salary and benefits package.
- Exposure to Sharia-compliant banking practices.
- Engaging and inclusive work culture.