Contact Centre Agent (Arabic Speakers)

Job Overview

TASC Outsourcing is seeking a dedicated Contact Centre Agent who is fluent in Arabic to join their team in Dubai, United Arab Emirates. In this role, you will be the primary point of contact for customers, providing exceptional support and ensuring a positive experience through effective communication and problem-solving.

Company Overview

For more than a decade, TASC Outsourcing has been a leading force in the Gulf’s staffing & recruitment industry, delivering innovative and effective hiring solutions to businesses of all types and sizes. Today, TASC has grown into one of the region’s leading recruitment, staffing, and HR service providers, collaborating with both established and new companies. With a comprehensive suite of business services, including contract staffing, permanent recruitment, HR management, payroll outsourcing, and offshoring, TASC aims to increase business efficiency and lower costs by managing day-to-day operations. Get in touch to learn how TASC Outsourcing can support your business.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Effectively handle inbound and outbound customer communications via phone, email, and chat in Arabic and English.
• Provide comprehensive and accurate information to customers regarding products, services, and policies.
• Resolve customer inquiries, complaints, and issues efficiently and courteously.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Meet and exceed individual and team performance targets and quality standards.
• Collaborate with team members and other departments to ensure seamless customer service delivery.

Requirements

• Fluency in both Arabic and English languages, excellent verbal and written communication skills.
• Minimum of 2 years of experience in a contact center or customer service environment.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM systems and standard office software.
• Ability to work effectively in a dynamic, fast-paced setting.
• Excellent listening skills and attention to detail.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity for professional growth and career advancement within a leading outsourcing company.
• Work in a dynamic and multicultural environment in Dubai.
• Gain valuable experience across diverse industries and client portfolios.
• Be part of a supportive and collaborative team.
• Enhance your customer service and linguistic skills.