Coordinador de Mesa de Ayuda

Job Overview Stefanini LATAM is seeking a Coordinador de Mesa de Ayuda (Help Desk Coordinator) to join their team in San Salvador, El Salvador. This role is for a mid-senior level position within the Information Technology sector, offering a full-time opportunity. Company Overview Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries, employing over 35,000 people. They focus on co-creating solutions for a better future and driving digital transformation with a focus on real results. Stefanini operates through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. Recognized as the most internationalized technology company in Brazil, Stefanini is global by essence, collaborative by nature, and strategic by vocation, pioneering the application of Artificial Intelligence to transform businesses through an end-to-end AI-First approach. Their website is http://www.stefanini.com/es. Quick Details

Salary Range: Market Competitive Job Type: Full-time Qualifications: Bachelors Degree Experience: 5 Year+

Key Responsibilities

Supervise and coordinate the daily operations of the help desk team. Ensure timely and effective resolution of user support requests and incidents. Develop and implement help desk procedures and policies. Train and mentor help desk staff to enhance their technical and customer service skills. Monitor help desk performance metrics and generate reports for management. Maintain an up-to-date knowledge base of IT issues and solutions.

Requirements

Proven experience in a help desk or technical support role, with at least 5 years of experience. Strong understanding of IT systems, networks, and common software applications. Excellent leadership, communication, and problem-solving skills. Ability to manage and prioritize multiple tasks in a fast-paced environment. Experience with IT service management (ITSM) tools and methodologies. Fluency in Spanish and English is a plus.

Benefits

Competitive salary and benefits package. Opportunity to work with a global leader in technology consulting. Professional development and career advancement opportunities. Collaborative and dynamic work environment. Be part of innovative projects driving digital transformation. Access to cutting-edge technologies and training.