Customer experience specialist
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| Company Name | Bending Spoons |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Belgrade, Serbia |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Bending Spoons is seeking an enthusiastic Customer Experience Specialist to join their team in Belgrade, Serbia. This entry-level role is crucial for ensuring exceptional service and satisfaction for users of Bending Spoons’ diverse portfolio of digital products.
Company Overview
At Bending Spoons, we acquire and transform digital businesses. We own Brightcove, Evernote, komoot, Meetup, Remini, StreamYard, Vimeo, WeTransfer, and many others. Our products have served more than a billion people, with over 300 million monthly active users and 10 million paying customers, including most Fortune 500 enterprises. We aim to hold forever and have never sold an acquired business. After each acquisition, we typically invest in an ambitious effort to overhaul the technology, redesign the user interface, accelerate the release of new features, optimize marketing and monetization, and rearchitect the organization for improved long-term performance. At our core is a relentless focus on talent density and workplace excellence. We’ve received more than 700,000 job applications in 2025 alone, with a 0.04% job offer rate, and have earned numerous first-place finishes in Great Place to Work awards.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Provide exceptional support and assistance to customers across various platforms.
- Address customer inquiries, resolve issues, and provide timely solutions.
- Gather and relay customer feedback to product and development teams.
- Maintain high standards of customer satisfaction and service quality.
- Contribute to improving the overall customer experience for Bending Spoons’ products.
- Collaborate with internal teams to enhance support processes and knowledge base.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work effectively in a fast-paced, dynamic environment.
- Eagerness to learn and adapt to new technologies and product features.
- Empathy and patience when dealing with diverse customer needs.
- Fluency in English, both written and verbal.
Benefits
- Opportunity to work with a rapidly growing global tech company.
- Be part of a team transforming leading digital businesses.
- Engage in a culture focused on talent density and workplace excellence.
- Opportunities for professional growth and development.
- Contribute to products used by over a billion people worldwide.
- Competitive compensation package and a dynamic work environment.