Customer Relations Officer
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| Company Name | TALENTMATE |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
TALENTMATE is seeking a Customer Relations Officer for an entry-level, full-time position in Dubai, United Arab Emirates. This role is crucial in supporting candidates on their job search journey and ensuring a seamless, positive user experience on the platform.
Company Overview
Talentmate is a private job search platform headquartered in Dubai, United Arab Emirates, specializing in IT Services and IT Consulting. It helps candidates in the UAE and GCC find their dream job by providing tools to create profiles, upload CVs, browse job listings, track applications, and receive personalized recommendations for a streamlined and efficient job search experience.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Assist candidates with platform inquiries and resolve issues promptly and professionally.
- Provide excellent customer support via email, chat, and phone channels.
- Ensure a positive and engaging user experience for all Talentmate platform users.
- Gather and document user feedback to contribute to product and service improvements.
- Maintain accurate and detailed records of all customer interactions and resolutions.
- Guide users through the application process and platform features.
Requirements
- Strong communication and interpersonal skills, both written and verbal.
- Entry-level candidates are welcome; no prior experience in customer relations required.
- Ability to work effectively in a fast-paced and dynamic digital environment.
- Proficiency in basic computer applications and willingness to learn new software.
- A proactive, problem-solving attitude with a focus on candidate satisfaction.
- Fluency in English is essential; proficiency in Arabic is a valuable asset.
Benefits
- Opportunity to work with a dynamic and innovative tech company in the UAE.
- Gain valuable experience in customer relations within the fast-growing HR tech industry.
- Contribute directly to a platform that helps individuals achieve their career goals.
- Access to professional development and continuous learning opportunities.
- Work in a supportive, collaborative, and engaging team environment.
- Competitive compensation package and growth prospects within the company.