Customer Service Assistant
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| Company Name | MMI – Maritime and Mercantile International |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
MMI – Maritime and Mercantile International is seeking a Customer Service Assistant to join their team in Dubai, United Arab Emirates. This entry-level role focuses on delivering exceptional customer service within the dynamic wholesale alcoholic beverages industry.
Company Overview
As a subsidiary of the Emirates Group, Maritime and Mercantile International (MMI) is a dynamic marketing, sales, and distribution organisation committed to delivering and enjoying sustainable growth by achieving leadership through delivering excellence across chosen beverage categories and markets. Headquartered in Dubai, MMI and its associates hold the number one alcohol distributor position in the UAE and Oman, and possess significant travel retail experience. MMI has business in 42 countries across four key geographical regions, fostering a unique understanding and respect for diverse cultural differences.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: No Experience / Fresh
Key Responsibilities
- Assist customers with product inquiries, orders, and service requests effectively.
- Provide accurate and timely information regarding MMI’s product portfolio.
- Resolve customer issues and complaints with professionalism and efficiency.
- Maintain comprehensive records of customer interactions and transactions.
- Collaborate with sales and distribution teams to ensure seamless customer experience.
- Adhere to company policies and service standards to uphold MMI’s reputation.
Requirements
- Strong verbal and written communication skills in English.
- Ability to work effectively in a diverse and fast-paced environment.
- Customer-centric approach with a positive and helpful attitude.
- Basic computer literacy and ability to learn new systems quickly.
- Willingness to learn about MMI’s products and services.
- No experience required; fresh graduates are welcome to apply.
Benefits
- Opportunities for professional development within a global company.
- Exposure to the dynamic wholesale alcoholic beverages industry.
- Work with a supportive and multicultural team.
- Competitive remuneration and benefits package.
- Career growth prospects within the Emirates Group subsidiary.
- Access to comprehensive training programs.