Customer Service Clerk
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| Company Name | WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES CO. |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | AED 3,500.00/mo – AED 4,000.00/mo |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES CO. is seeking a Customer Service Representative to deliver outstanding client-facing support. The role sits at the front line of client experience—managing inquiries, coordinating internal teams, and ensuring high-quality service delivery across touchpoints in a fast-paced office environment.
Company Overview
WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES CO. is a professional services firm operating in the Management Consulting / Business Services sector in the United Arab Emirates. The firm specializes in delivering consulting and business solutions to its clients.
Quick Details
- Salary Range: AED 3,500.00/mo – AED 4,000.00/mo
- Job Type: Full-time
- Qualifications: None
- Experience: Entry level
Key Responsibilities
- Respond to inbound client inquiries via phone, email, and in-person with prompt, accurate, and courteous service.
- Log, prioritise, and resolve support requests using the company’s ticketing/CRM systems; escalate complex issues to relevant teams.
- Maintain and update client records and service notes to ensure data accuracy and audit readiness.
- Coordinate scheduling and administrative support for consultants, including appointment booking and document handling.
- Support office reception duties as needed, including visitor management and basic office administration.
Requirements
- Proven experience using CRM software and ticketing systems to manage client interactions.
- Strong data entry accuracy and proficiency with Microsoft Excel.
- Comfortable handling high-volume phone and email communications.
- Fluent in English; working knowledge of Arabic preferred for UAE-based client interactions.
- Familiarity with standard office software (Microsoft Office) and front-desk procedures.
- Ability to follow established SLAs and maintain professional composure under pressure.
Benefits
- On-site role with structured shifts and clear career progression pathways within client-facing operations.
- Collaborative, client-centric culture focused on service excellence and process improvement.
- Opportunity to gain exposure to consulting engagements and internal operations across multiple business functions.