Customer Service Representative

Job Overview Cognizant is seeking a Customer Service Representative. This role is hybrid and based in San Salvador, El Salvador. The representative will assist customers with their inquiries and provide support. Company Overview Cognizant is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization’s unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. Quick Details

Salary Range: Market Competitive Job Type: Full-time Qualifications: None Experience: No Experience / Fresh

Key Responsibilities

Respond to customer inquiries via phone, email, or chat. Provide information about products and services. Resolve customer issues and complaints efficiently. Maintain customer records and update information as needed. Follow communication procedures, guidelines, and policies.

Requirements

Excellent communication and interpersonal skills. Ability to listen patiently and understand customer needs. Strong problem-solving abilities. Proficiency in basic computer applications. Willingness to learn and adapt to new processes.

Benefits

Hybrid work environment. Opportunity to work with a leading technology services company. Gain valuable customer service experience. Competitive salary and benefits package. Professional development opportunities.