Customer Service Team Lead
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| Company Name | DigitalTolk |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Stockholm, Stockholm County, Sweden |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
DigitalTolk is seeking a Customer Service Team Lead in Stockholm, Sweden. This role involves leading a customer service team dedicated to providing innovative language solutions and ensuring exceptional support for clients in both public and private sectors.
Company Overview
DigitalTolk is a leading provider of innovative language services, operating in both public and private sectors since 2015. Specializing in interpretation with over 6000 interpreters in 200+ languages, rapid emergency bookings, and AI interpretation with human oversight, DigitalTolk also offers comprehensive translation services for text and audio in over 280 languages. The company is ISO 9001 and 27001 certified, adhering strictly to GDPR, and is committed to breaking language barriers through advanced technology and human expertise.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead, mentor, and motivate a team of customer service representatives.
- Ensure the delivery of high-quality service and customer satisfaction.
- Manage and resolve complex customer inquiries and issues efficiently.
- Optimize customer service processes and implement best practices.
- Collaborate with other departments to enhance service offerings and client experience.
- Monitor team performance, provide feedback, and conduct training.
Requirements
- Proven experience in customer service, with at least 5 years in a leadership role.
- Exceptional communication, interpersonal, and leadership skills.
- Strong problem-solving and decision-making capabilities.
- Ability to thrive in a fast-paced, digitally-driven environment.
- Fluency in English; proficiency in Swedish or other languages is a significant advantage.
- Experience with CRM systems and customer service technologies.
Benefits
- Opportunity to work with cutting-edge language and AI technologies.
- Path for professional growth and career development.
- Engaging, collaborative, and supportive international work environment.
- Direct contribution to a mission of global communication and breaking language barriers.
- Competitive compensation package and benefits.
- Work in a modern office located in Stockholm.