Customer Success Manager – EMEA (Remote)

Job Overview

Constructor is seeking a Customer Success Manager for the EMEA region, offering a remote work opportunity based in Stockholm, Sweden. This role is crucial for ensuring customer satisfaction and driving the success of Constructor’s AI-powered search and product discovery platform for enterprise e-commerce brands.

Company Overview

Constructor is the leading search and product discovery platform designed exclusively for commerce, where conversions matter most. Our platform delivers unmatched KPI optimization and fast ROI for enterprise ecommerce brands, retailers, distributors, and marketplaces by providing personalized, enjoyable shopping experiences. Built from the ground up with clickstream data and advanced AI, Constructor consistently outperforms competitors, leveraging natural language processing, machine learning, and Generative AI to enhance product discovery across all touchpoints. Recognized as a Strong Performer by Forrester and a Visionary by Gartner, Constructor generates significant revenue lifts for global brands like Sephora, Petco, and Target Australia.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Build and nurture strong, long-lasting relationships with key customer stakeholders across the EMEA region.
• Act as a trusted advisor, understanding customer needs and aligning them with Constructor’s innovative solutions.
• Drive customer adoption, retention, and expansion of Constructor’s AI-powered platform.
• Proactively monitor customer health, identify potential risks, and implement solutions to ensure high satisfaction.
• Collaborate effectively with internal product, sales, and support teams to advocate for customer success.
• Help customers achieve their business objectives and KPI optimization goals using Constructor’s technology.

Requirements

• Minimum of 2 years of experience in Customer Success, Account Management, or a similar client-facing role.
• Solid understanding of the e-commerce landscape and SaaS solutions, particularly in product discovery.
• Exceptional communication, presentation, and interpersonal skills to manage client relationships remotely.
• Proven ability to manage multiple client accounts and prioritize tasks effectively.
• A proactive and customer-centric approach with strong problem-solving abilities.
• Experience working with and understanding the needs of clients in the EMEA region.

Benefits

• Opportunity to work remotely within a dynamic and growing EMEA market.
• Join a rapidly innovative AI-first e-commerce tech company at the forefront of its industry.
• Collaborate with a talented, diverse global team and serve industry-leading clients.
• Competitive compensation package and comprehensive employee benefits.
• Significant opportunities for professional development and career growth.
• Contribute directly to a platform that delivers measurable impact on e-commerce conversions.