Customer Success Specialist
Apply to Job Here
| Company Name | Flex Applications |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Stockholm, Stockholm County, Sweden |
| Qualifications | Bachelor’s Degree |
| Experience | 3 Year+ |
Job Overview
Flex Applications is seeking a Customer Success Specialist to join their team in Stockholm, Sweden. In this role, you will be crucial in ensuring customer satisfaction and success with Flex HRM, their comprehensive HR administration solution.
Company Overview
Flex Applications is a leading provider of comprehensive HR administration solutions. Their flagship product, Flex HRM, seamlessly integrates various HR functions such as staff scheduling, time reporting, travel expenses, HR support, and payroll into a single system, making them a unique player in the market. Headquartered in Stockholm, Sweden, Flex Applications focuses on streamlining personnel administration for businesses.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 3 Year+
- Qualifications: Bachelor’s Degree
Key Responsibilities
- Onboard new customers and ensure successful adoption of Flex HRM.
- Proactively engage with existing clients to identify needs and provide solutions.
- Serve as the primary point of contact for customer inquiries and escalations.
- Conduct product training and demonstrate new features to customers.
- Collaborate with sales, product, and support teams to enhance customer experience.
- Monitor customer health and work to reduce churn while increasing retention.
Requirements
- Bachelor’s degree in Business, IT, HR, or a related field.
- Minimum of 3 years of experience in customer success, account management, or a similar client-facing role, preferably within SaaS or HR tech.
- Strong understanding of HR administration processes and software.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in Swedish and English, both written and spoken.
- Ability to analyze customer data and provide strategic recommendations.
Benefits
- Opportunity to work with an innovative HR software solution.
- Collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- Be part of a company that values customer satisfaction.
- Modern office in Stockholm with a focus on work-life balance.