Customer Support Representative
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| Company Name | MetLife |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Lebanon |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
MetLife is seeking a dedicated Customer Support Representative to join our team in Lebanon. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support for their insurance needs.
Company Overview
MetLife is a leading global provider of insurance, annuities, and employee benefit programs. With a strong presence in Lebanon, MetLife is committed to helping individuals and families achieve financial security through a wide range of reliable products and services.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding MetLife products, services, and policies.
- Assist customers with policy changes, claims processing, and general account management.
- Document all customer interactions and resolutions thoroughly in the system.
- Escalate complex issues to senior team members or appropriate departments when necessary.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
Requirements
- Excellent verbal and written communication skills in English and Arabic.
- Strong interpersonal skills with a customer-centric and empathetic approach.
- Ability to work efficiently in a fast-paced and dynamic environment.
- Proficiency in basic computer applications and ability to quickly learn new systems.
- Problem-solving skills and attention to detail.
- Commitment to providing high-quality customer service.
Benefits
- Opportunities for career growth and professional development within a global company.
- Comprehensive training program to equip you with necessary skills.
- Competitive salary and benefits package.
- Supportive and collaborative team environment.
- Exposure to the financial services and insurance industry.
- Contribution to helping individuals and families secure their future.