Director of General Services Department

Credit Agricole Ukraine is seeking a Director of General Services Department to join their team in Kyiv, Kyiv City, Ukraine. This role is crucial for ensuring the effective and uninterrupted operation of the bank's administrative infrastructure, developing the general services system, and creating quality service for employees and business units.

Credit Agricole Bank is an international bank in Ukraine, a strategic partner for agribusiness and corporate customers, and a leader in the automotive lending market. As part of the international Credit Agricole Group (France), it is recognized as a systemically important bank by the National Bank of Ukraine.

We are looking for a strategic leader to drive the development and efficiency of our administrative services. Join us and contribute to the success of a leading financial institution.

Company Overview

Credit Agricole Bank is an international bank operating in Ukraine, serving agribusiness, corporate customers, and leading in automotive lending. It is part of the global Credit Agricole Group, headquartered in France. The bank is recognized for its systemic importance to the Ukrainian economy and its commitment to digital services and social responsibility, including significant contributions to charity initiatives.

With a head office in Kyiv and 137 outlets nationwide, Credit Agricole serves 380,000 customers, continuously developing its digital offerings and maintaining a strong pro-social stance.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Masters Degree
• Experience: 5 Year+

Key Responsibilities

• Organize and develop the bank's administrative support system.
• Manage the operation of premises, engineering systems, and infrastructure.
• Ensure the uninterrupted operation of critical administrative processes.
• Manage the bank's real estate portfolio, including leasing and contract optimization.
• Participate in workspace transformation projects.
• Formulate and manage the department's budget.
• Build and manage the department's structure and team.
• Improve efficiency and standardize processes.

Requirements

• 7+ years of experience in administrative, real estate, or operations management.
• 3-5+ years in a management position.
• Experience in a bank or a company with an extensive network is preferred.
• Experience managing large budgets and teams.
• Experience with a large portfolio of properties and external partners.
• Strategic and systemic thinking.
• Financial literacy.
• Change and project management skills.
• Internal client orientation.
• Ability to balance service quality, risks, and costs.
• Strong management and communication skills.

Benefits

• Life insurance for you and your children from day one.
• Medical insurance after three months of employment.
• Medical insurance for children in large families after three months.
• Psychological support, including consultations with military psychologists/psychiatrists.
• Coaching and legal support for military personnel and their families.
• Financial aid for personal or family medical treatment.
• Charitable assistance for employees facing housing difficulties due to the war.
• Flexible work schedule and format (hybrid model).
• 28 calendar days of vacation.
• Lifelong learning culture with mentorship, e-learning, and a corporate library.
• Specialized development programs (Agro School, Proximity University, Management School, etc.).
• Support for language learning (English and French).
• Career growth opportunities through internal mobility.
• Platform for innovative ideas and project implementation.
• 28 days of paternity leave for new fathers.
• Leave for parents of first-graders and paid day off for birthdays.
• Material support for childbirth or loss of a close relative.
• Gifts for children on September 1st and Christmas.
• Charitable assistance for affected employees and relatives.
• Official employment according to the Labor Code of Ukraine with all social guarantees.
• Bonus and premium system (annual, quarterly, or monthly).
• Recognition programs for high performance.
• Loyalty programs with special conditions for loans and mortgages.
• Involvement in social and volunteer initiatives.
• Comfortable office location in the city center with generator backup.
• Modern workspace with open space, quiet zones, and equipped kitchens.
• Provision of necessary work tools (laptop, headset, mobile communication).