Director of Quality and Guest Experience
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| Company Name | Wynn Al Marjan Island |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Wynn Al Marjan Island is seeking a Director of Quality and Guest Experience to lead and oversee all aspects of quality assurance and guest experience. This pivotal role will ensure exceptional service and operational excellence for the UAE’s first integrated resort, setting new benchmarks in luxury hospitality in Ras al-Khaimah, United Arab Emirates.
Company Overview
Wynn Al Marjan Island is set to be the UAE’s first integrated resort, opening in 2027. This premier destination promises to redefine luxury hospitality in Ras al-Khaimah, offering unparalleled guest experiences and an unforgettable stay.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Develop and implement comprehensive quality assurance programs across all resort operations.
- Oversee all aspects of guest experience, ensuring consistent delivery of exceptional service standards.
- Lead, mentor, and inspire a high-performing team dedicated to guest satisfaction and operational excellence.
- Analyze guest feedback, identify areas for improvement, and implement proactive solutions.
- Collaborate with other departments to ensure seamless guest journeys and integrated service delivery.
- Ensure strict compliance with luxury hospitality standards and brand guidelines in a pre-opening environment.
Requirements
- Proven experience in a senior quality or guest experience leadership role within luxury hospitality.
- Exceptional leadership, team management, and talent development skills.
- Strong analytical and problem-solving abilities with a data-driven approach.
- Excellent communication, interpersonal, and presentation skills.
- Strategic thinker with a passion for delivering world-class guest experiences.
- Ability to thrive in a fast-paced, dynamic, and pre-opening resort environment.
Benefits
- Opportunity to be part of the opening team of a landmark integrated resort in the UAE.
- Competitive salary and a comprehensive benefits package.
- Significant professional growth and career advancement opportunities.
- Work in an innovative and dynamic international environment.
- Contribute to shaping a new standard of luxury hospitality.
- Engaging and supportive company culture.