Freelance Customer Support (Cantonese & English / Remote / Hong Kong Time)

Job Overview

Sam Media is seeking a Freelance Customer Support representative proficient in Cantonese and English, working remotely and aligned with Hong Kong Time. This role involves providing excellent customer service and support to mobile consumers worldwide.

Company Overview

Sam Media is composed of passionate and confident creatives, marketing experts, and developers focused on delivering excellent products and services to hundreds of millions of mobile consumers worldwide. They are a pioneer and a leader in the mobile micro payment industry, building and advertising products such as Mobile Apps, Video and Music Streaming Services, Online Learning, and Mobile Games. The company values ambition, diversity, open communication, and knowledge sharing, and is an equal opportunity employer with a team composed of 33 nationalities across offices in Kuala Lumpur, Amsterdam, Dubai, and Hanoi.

Quick Details

• Salary Range: €8.00/hr – €11.00/hr
• Job Type: Freelance
• Qualifications: None
• Experience: Mid-Senior level

Key Responsibilities

• Provide customer support in Cantonese and English.
• Respond to customer inquiries and resolve issues promptly.
• Maintain a high level of customer satisfaction.
• Document customer interactions and solutions.
• Collaborate with the team to improve service quality.

Requirements

• Excellent communication skills in Cantonese and English.
• Prior experience in customer support.
• Ability to work remotely and manage time effectively.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Flexible work arrangement as a freelance position.
• Opportunity to work remotely.
• Exposure to a diverse and multicultural team.
• Competitive hourly rate.
• Contribution to a leading mobile micro payment industry.