Front Office Shift Manager

An upper-midscale small hotel in The Bahamas is seeking a poised and dependable Front Office Shift Manager to lead the guest experience during assigned shifts. This hands-on role supervises front desk activity, supports arrivals and departures, resolves guest concerns and coordinates with hotel departments to keep the operation running smoothly. Currently open to locals only.

Global Advisory Associates Ltd believes that people are the driving force behind workplace excellence. By empowering our HR team with the necessary knowledge and resources to work with individuals, we can cultivate a culture of high-performance, implement policies and practices that enable our organization to excel, and create an environment where employees feel valued and empowered to contribute to our success. Through our innovative approach, we provide our employees with the tools they need to help themselves, enabling them to become capable and valued contributors to our organization. This is what sets Global Advisory Associates Ltd apart.

Apply now by submitting a current resume and a brief cover letter outlining your relevant experience through this job-board posting. Only shortlisted applicants will be contacted. Applicants must be legally eligible to work in The Bahamas.

Company Overview

Global Advisory Associates Ltd is a company that believes in empowering its HR team and employees to foster a high-performance culture and create an environment where employees feel valued and empowered.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 3 Year+
• Qualifications: Technical Diploma

Key Responsibilities

• Lead front office operations during assigned shifts, ensuring accurate, efficient and welcoming check-in and check-out experiences.
• Assign duties, conduct shift briefings, monitor staffing and attendance, and provide real-time coaching and performance feedback to front office team members.
• Coordinate closely with Housekeeping, Engineering, Security and Food and Beverage to address room readiness and guest needs promptly.
• Resolve guest concerns with empathy, sound judgment and appropriate service recovery, escalating serious matters when necessary.
• Monitor reservations, room assignments, rate accuracy, payment authorization, deposits, folios and credit procedures.
• Complete opening, closing, shift reconciliation and handover requirements accurately, including cash and key controls.

Requirements

• At least three years of front office, reservations or guest-services experience in a hotel, including supervisory or lead-shift responsibility.
• Diploma or degree in hospitality management, tourism or a related field preferred.
• Working knowledge of hotel property-management systems, reservations, payment processing and front office controls.
• Strong communication, conflict-resolution, organization and decision-making skills.
• Ability to manage multiple priorities, remain calm under pressure and exercise discretion with guest and company information.
• Strong computer literacy and clear written communication for logs, reports and guest correspondence.

Benefits

• Support room-revenue opportunities by promoting upgrades, hotel services and appropriate guest offers.
• Respond calmly and correctly to emergencies, incidents, security concerns and system interruptions in accordance with procedures.
• Maintain accurate shift logs, incident reports, guest profiles and management updates while protecting sensitive guest and company information.
• Ensure lobby and front desk areas remain organized, professional and ready to welcome guests.
• Availability for rotating shifts, including early mornings, evenings, overnight coverage, weekends and public holidays.
• Ability to stand for extended periods and move throughout the hotel to support guests and operations.