Guest Experience Supervisor
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| Company Name | Marriott International |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Marriott International is looking for a Guest Experience Supervisor to join their team in Dubai, United Arab Emirates. This role involves overseeing guest services to ensure exceptional satisfaction and contributing to a welcoming and efficient hotel environment.
Company Overview
Marriott International, Inc. is a global hospitality leader headquartered in Bethesda, Maryland, USA. The company manages a vast portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories, with a rich heritage dating back to 1927. Marriott is committed to hiring a diverse workforce and fostering an inclusive culture, upholding principles of equal opportunity.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Supervise front desk and guest service operations, ensuring smooth and efficient service.
- Provide training and guidance to guest service associates.
- Handle guest inquiries, feedback, and resolve complaints promptly and professionally.
- Ensure compliance with Marriott’s service standards and brand guidelines.
- Assist in managing guest arrivals, departures, and special requests.
- Monitor guest satisfaction scores and implement initiatives for improvement.
Requirements
- Excellent communication and interpersonal skills, with a strong guest-centric approach.
- Ability to lead and motivate a team in a fast-paced hospitality environment.
- Problem-solving skills and the ability to handle challenging situations with grace.
- Flexibility to work various shifts, including weekends and holidays.
- Basic computer proficiency and familiarity with hotel management systems.
- A passion for hospitality and a commitment to delivering outstanding guest experiences.
Benefits
- Opportunities for career growth and professional development within a global company.
- Work in a dynamic and supportive international team.
- Access to comprehensive training programs and resources.
- Employee discounts on Marriott hotels and services worldwide.
- Competitive salary and benefits package.
- Experience Marriott’s renowned culture of service excellence.