Guest Services Agent

Anantara Hotels & Resorts is seeking a Guest Services Agent for the Royal Livingstone Resort By Anantara in Livingstone, Zambia. This role is rooted in Thai culture with an intrinsic sense of authentic hospitality, embodying freedom, movement, and harmony. If you are driven by a passion for generosity, warmth, and heartfelt hospitality, Anantara offers a career without limits. Join us to discover your potential and contribute to creating memorable guest experiences.

Looking for a Guest Services Agent at Anantara Hotels & Resorts in Livingstone, Southern Province, Zambia? This role focuses on the day-to-day work of a Guest Services Agent.

Job Location: Royal Livingstone Resort By Anantara Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movem

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand, founded in Thailand in 2001. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression for our guests and our people. Operating within one of Asia Pacific’s largest lifestyle companies, Minor International, we have expanded across the world, welcoming guests in captivating locales. Our promise is to bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality.

Quick Details

• Job Type: Part-time

Key Responsibilities

• Anticipate guest needs and handle inquiries in a helpful and attentive Anantara manner.
• Maintain complete knowledge of the hotel product, including room types, rates, features, facilities, and food and beverage outlets.
• Take personal responsibility for service and attitude, ensuring the highest standard of Anantara at all times.
• Ensure all guest satisfaction issues are met and followed up on in a timely manner.
• Be proactive and innovative, suggesting alternatives that meet guest needs.
• Develop close and harmonious working relationships with all hotel departments.
• Attend hotel events, daily shift briefings, and training to improve professional skills.

Requirements

• A passion for genuine, heartfelt hospitality is a prerequisite.
• Professionalism and a drive to succeed.
• Ability to demonstrate character and provide expertise and grounded hospitality.
• Willingness to look after the business, guests, and colleagues in new ways.

Benefits

• Opportunities for professional development and career growth within Anantara Hotels & Resorts.
• Work in a grounded and inspiring environment.
• Be part of a global luxury hotel and resort brand.
• Contribute to creating memorable guest experiences.
• Join a team renowned for expertise and heartfelt hospitality.