Hostess

Kitopi is seeking a welcoming, well-presented, and customer-focused Hostess to be the first point of contact for guests. You will ensure a smooth flow of guests, manage reservations, and deliver a warm, professional, and memorable first impression while upholding service standards. Join Kitopi, a creator of magical food experiences, and contribute to satisfying the world’s appetite to create joy.

Founded in January 2018, Kitopi has established a strong presence in the Middle East with over 200 outlets across five markets. Our smart kitchen operating system ensures speed and efficiency in all operations, focusing on customer satisfaction and brand growth.

Looking for a Hostess to join our team in Dubai, United Arab Emirates. Apply now to be part of our growing family!

Company Overview

Kitopi is a creator of magical food experiences, discovering, creating, and curating homegrown brands from the region, for the region. With a strong presence in the Middle East, Kitopi operates over 200 outlets across UAE, KSA, Kuwait, Bahrain, and Qatar. Their in-house built smart kitchen operating system (SKOS) ensures speed, efficiency, and customer satisfaction.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Not Specified

Key Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and seating arrangements to optimize guest flow and table turnover.
• Maintain a professional, friendly, and attentive approach when handling guest inquiries.
• Answer incoming calls, provide information about the restaurant, and manage booking requests.
• Ensure the reception area is clean, organized, and inviting at all times.
• Communicate effectively with the service and kitchen teams regarding guest needs and seating flow.
• Handle guest complaints courteously and escalate to the Manager when necessary.
• Assist with special requests (e.g., birthdays, events) to enhance guest experience.
• Adhere to grooming and hospitality standards set by the restaurant.

Requirements

• Previous experience in a similar role (preferably in hospitality, F&B, or customer service).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Knowledge of reservation systems (e.g., OpenTable, SevenRooms) is an advantage.
• Fluency in English; additional languages are a plus.

Benefits

• Opportunity to work with a leading food tech company in the Middle East.
• Be part of a dynamic and fast-growing team.
• Contribute to creating magical food experiences.
• Develop skills in customer service and hospitality management.