Implementation Specialist

Hays Japan is seeking an IT specialist with experience in the hospitality, payments, or retail industries for a global payment software development company. This is a permanent position based in Tokyo, with a high degree of hybrid work and domestic travel.

As an Implementation Specialist, you will be responsible for preparing and implementing payment systems at customer (primarily hotel) sites. You will work as part of a global team, reporting to a manager based in Austria, and will have regular customer visits within Japan. The company is a world leader in payment and currency exchange solutions and is experiencing rapid growth in Japan.

If you are interested in this opportunity, please contact us for more details.

Company Overview

At Hays, we believe that the right job can transform a person's life - and the right person can transform a business. From career-defining opportunities to complex workforce strategies, we connect ambition with opportunity - helping people and organisations reimagine what’s possible.

With operations in 30 countries, over 200 offices and 9,500 colleagues worldwide, Hays places over 200,000 professionals into new roles every year. Our specialist consultants provide tailored advice and market intelligence to accelerate careers, and for organisations, we build recruitment and workforce solutions shaped by real-time market insights.

Quick Details

• Salary Range: ¥6,000,000/yr - ¥7,700,000/yr
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Not Specified

Key Responsibilities

• Planning and system installation for implementation projects.
• Coordination with customers (hotels) and vendors.
• Resolution of recurring issues in collaboration with overseas teams.
• Technical support after go-live.
• Regular customer visits within Japan.

Requirements

• Experience in IT-related roles such as IT support, system engineering, or system implementation. (Hotel staff actively seeking to transition into IT careers are also welcome.)
• Experience in the hotel, retail, or payment industry is a plus.
• Business-level English proficiency for communication with global internal development teams.
• Fluent Japanese proficiency for customer communication.
• Comfortable working in a global and multicultural team environment.

Benefits

• Work for an industry-leading company with hybrid and flexible working arrangements.
• Opportunities to collaborate regularly with international teams.
• Be part of a rapidly growing Japanese business with significant global investment.
• Competitive salary package with a base salary up to ¥7,000,000 per year, plus a 10% bonus.