Junior Retention Officer (German)
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| Company Name | Capital.com |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 1 Year+ |
Job Overview
Capital.com is seeking a Junior Retention Officer who is fluent in German to join their team in Dubai, United Arab Emirates. This role focuses on empowering individuals to make better financial decisions through a tech-first platform.
Company Overview
Capital.com is a fast-growing global trading platform, founded in 2016, with a mission to empower individuals worldwide with the knowledge, tools, and confidence to make better financial decisions. With over $100 billion in monthly trading volumes and regulated in five jurisdictions, Capital.com serves clients in over 180 countries. The company has over 1,000 employees across 8 global offices and is committed to building, innovating, and making markets more accessible.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelors Degree
- Experience: 1 Year+
Key Responsibilities
- Engage with clients to understand their financial needs and provide tailored solutions.
- Develop and implement retention strategies to minimize client churn.
- Communicate effectively with German-speaking clients to ensure satisfaction.
- Analyze client data to identify trends and opportunities for improved service.
- Collaborate with sales and support teams to achieve retention goals.
- Ensure compliance with regulatory requirements in client interactions.
Requirements
- Fluent in German (spoken and written).
- Bachelor’s degree in Finance, Business, Marketing, or a related field.
- At least 1 year of experience in customer retention, account management, or a similar client-facing role.
- Strong communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Familiarity with financial trading platforms is a plus.
Benefits
- Opportunity to work with a leading, fast-growing fintech company.
- Competitive salary and benefits package.
- Professional development and career advancement opportunities.
- Work in a dynamic and innovative global environment.
- Be part of a company that prioritizes its people and culture.
- Contribute to empowering individuals in making better financial decisions.