LBG Roles

People Prime Worldwide is seeking a Technical Operations professional to join their team in the Greater Kolkata Area. This role focuses on identifying and resolving technical issues using scripts and specialist tools, while also contributing to process improvement and team development through coaching and critical thinking.

Company Overview

People Prime Worldwide is a recruitment and staffing agency that connects talent with opportunities across various industries.

Quick Details

• Location: Greater Kolkata Area
• Employment Type: Full-time
• Experience: No Experience / Freshers
• Qualifications: Technical Diploma

Key Responsibilities

• Identify technical issues and utilize scripts, tools, and specialist skills to investigate, manage, and evaluate solutions.
• Escalate complex problems using business knowledge and process understanding to ensure timely resolution.
• Coach and mentor team members by sharing technical experience and best practices.
• Apply critical thinking and deductive reasoning to interpret limited information and formulate effective judgments.
• Challenge existing processes and adopt new technologies to improve operational speed and customer delivery.
• Collaborate with diverse teams by building rapport and embracing different viewpoints to drive collective success.

Requirements

• Technical Diploma or equivalent qualification in a relevant field.
• Ability to use scripts and technical tools for issue investigation and resolution.
• Demonstrated critical thinking skills and the ability to apply deductive reasoning in technical contexts.
• Willingness to adopt new technologies and challenge existing processes for innovation.
• Strong communication skills to coach others and collaborate effectively within a team.

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