Learning & Development Manager

Four Seasons is seeking a Learning & Development Manager for its resort in La Ribera, Baja California Sur, Mexico. This role is crucial in shaping the employee experience by leading the resort’s learning, training, and talent development strategy. Join a team dedicated to perfecting the travel experience through innovation and exceptional hospitality.

Four Seasons is a globally recognized leader in luxury hospitality, operating over 130 hotels and resorts in 47 countries. We are committed to providing a world-class employee experience and fostering a culture of continuous learning and genuine care. Apply now to become part of our esteemed team.

Company Overview

Four Seasons opened its first hotel in 1961 and has since been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, Four Seasons consistently ranks among the world's best hotels and most prestigious brands.

Our team members create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that life is richer when we truly connect to the people and the world around us.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Experience: 3 Year+
• Qualifications: bachelors-degree

Key Responsibilities

• Develop and execute the annual Learning & Development strategy, training calendar, and budget.
• Design, implement, and continuously improve learning programs, leadership development initiatives, and onboarding experiences.
• Partner with department leaders to identify capability gaps and training needs.
• Manage learning resources, vendors, systems, and program expenditures.
• Measure and report training effectiveness, employee development outcomes, and engagement metrics.

Requirements

• Excellent verbal and written communication skills in English and Spanish.
• Minimum of 3 to 5 years of progressive experience in Learning & Development, Training, Talent Development, Human Resources, or a related field.
• Previous experience designing and facilitating leadership development and adult learning programs.
• Experience with learning technologies, Learning Management Systems (LMS), e-learning platforms, and virtual learning solutions.
• Proficiency in Microsoft 365 and Workday Learning.

Benefits

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms.
• Training & Development: In-house training workshops for line and management employees.
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.