Manager, Client Service Engineering – International Middle Office

Job Overview

The MGR Client Service Engineering plays a pivotal role in driving end-to-end change through process reengineering, automation, and efficiency improvements. He/She will lead multiple client service priorities, collaborate with cross-functional stakeholders, and ensure the successful execution of initiatives that align with the bank’s strategic objectives.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the United Arab Emirates, committed to driving strategic objectives through innovation and efficiency. With a focus on client-centric service journeys and continuous improvement, FAB collaborates with cross-functional stakeholders to deliver exceptional banking experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Internship
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Lead the redesign and governance of client service journeys.
• Drive end-to-end process optimization and automation initiatives.
• Support coordination with cross-functional teams to ensure delivery of initiatives.
• Track, analyze, and report performance against KPIs.
• Prepare materials for governance forums and meetings.
• Consolidate updates, risks, and key issues for escalation to senior management.

Requirements

• Experience in process reengineering and automation.
• Strong analytical and problem-solving skills.
• Ability to collaborate with cross-functional stakeholders.
• Knowledge of agile ways of working and continuous improvement.
• Familiarity with change management frameworks.
• Excellent communication and reporting skills.

Benefits

• Opportunity to drive strategic change within a leading bank.
• Exposure to end-to-end process optimization initiatives.
• Collaboration with cross-functional teams.
• Professional development and growth opportunities.
• Gain experience in a dynamic and innovative environment.
• Contribute to the bank’s strategic objectives.