Manager, Client Services
Apply to Job Here
| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing a high level of customer service to new and existing clients. This role involves being embedded with the Sales Team, while remaining independent to ensure standardization of services. The role also involves conveying process gaps to the Quality Assurance Team to increase efficiency and enhance controls.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services and solutions to individuals and businesses. Committed to innovation and customer satisfaction, FAB plays a vital role in supporting the economic growth and development of the region.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Provide high quality service to all clients assigned to the RM either by phone, emails or in person.
- Assist RMs in opening and closing accounts, performing compliance and KYC checks.
- Process client transfers, remittances, FD/FX deals within agreed TAT as per SLA agreements.
- Coordinate with various desks for investment trades and follow-up.
- Log and follow up on customer complaints in the CMS system to ensure customer satisfaction.
- Update and monitor trackers daily/weekly/monthly and ensure correct registration of any documents received from clients.
Requirements
- Highly motivated individual with good interpersonal and communication skills.
- Demonstrate high levels of professional discretion and work ethics.
- Ability to handle difficult situations/clients in a calm positive manner.
- Willingness for personal development through ongoing internal and external training programs.
- Adherence to bank policies, procedures, compliance, and regulatory requirements.
- Ability to work in a fast-paced, office-based environment with persistent pressure to meet deadlines and handle multiple assignments.
Benefits
- Opportunities for professional development and career growth within First Abu Dhabi Bank.
- Work in a collaborative and supportive team environment.
- Gain valuable banking experience in a leading financial institution.
- Exposure to a diverse range of banking services and operations.
- Engaging and inclusive work culture.
- Competitive benefits package.