Manager / Senior Manager (Commercial Systems)

Changi Airport Group (CAG) is seeking an experienced technology professional to join their Commercial Systems team in Singapore. This role is responsible for key platforms supporting the airport’s commercial and retail operations, including Lease Management System (LMS), Point-of-Sale (POS) systems, digital screens, and related applications. The ideal candidate will drive enhancements, digitalization, and new technology initiatives to support evolving business needs and customer experience. Candidates with stronger leadership experience may be considered for the Senior Manager level.

CAG is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world’s most awarded airports. As airport manager, CAG performs key functions including airport operations, air hub development, retail and commercial activities, infrastructure development, and airport emergency services. Join us to shape the future of airport technology.

Company Overview

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world’s most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi’s presence beyond Singapore’s shores through consultancy projects and investments in foreign airports. Employing more than 2,000 staff across its diverse business functions, CAG was named the ‘Most Attractive Employer’ by Randstad in 2016, 2018 and 2025.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 5 Year+

Key Responsibilities

• Manage delivery, operations, and lifecycle of key Commercial Systems, ensuring they remain reliable, secure, and effective.
• Partner business stakeholders to identify process optimisation, automation, digitalisation, AI, and data-driven solutions.
• Lead system implementation, enhancements, and tech refresh initiatives.
• Ensure strong system governance and operational resilience, including service management, cybersecurity, technology risk and business continuity.
• For Senior Manager level: Lead the Commercial Systems team and shape the longer-term strategy and tech roadmap.

Requirements

• Degree in Information Technology, Information Systems, Computer Science, Software Engineering, or a related discipline.
• At least 5 years of relevant experience in enterprise system management, commercial and retail systems, enterprise solutions, system integration, or technology leadership roles.
• Experience managing business-critical systems across project delivery, operations, vendors, and tech transformation.
• Good understanding of enterprise application architecture, system integration, cloud/SaaS environments, IT service management, and technology risk management.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience with retail technologies such as POS systems, lease management systems, content management systems or other commercial platforms will be an advantage.
• Professional certifications such as PMP, ITIL, PRINCE2, Scrum Master, AWS, Azure, TOGAF, CISM or cybersecurity-related certifications will be an advantage.

Benefits

• Opportunities to work with cutting-edge technology in a leading global airport.
• Drive digitalization and innovation in commercial and retail operations.
• Collaborate with diverse business teams and tech partners.
• Potential for leadership roles and strategic input for Senior Manager candidates.
• Contribute to the success of one of the world's most awarded airports.