Operational Supervisor – Operations and Customer Service
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| Company Name | Cambridge Educational Institute |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Cambridge Educational Institute is seeking an Operational Supervisor to lead their Operations and Customer Service team in Abu Dhabi, UAE. This role involves ensuring efficient operations and delivering exceptional customer service within a leading global training and certification provider.
Company Overview
Cambridge Educational Institute is a highly regarded global training and certification provider, celebrating 39 years of business excellence. With offices in the United States, Dubai, Abu Dhabi, and Bangalore, they partner with world-leading certification bodies across various domains including Project Management, Cyber Security, Cloud Computing, AI, Data Science, and more. Their mission is to transform knowledge and skills into individual, group, and organizational excellence, providing innovative and high-quality training services to corporate, individual, and student clients worldwide, boasting a 4.7 Google rating and 100% success rate.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Oversee daily operational activities and customer service functions.
- Manage and mentor the operations and customer service team members.
- Ensure seamless delivery of training programs and certification services.
- Implement and optimize customer service policies and procedures.
- Handle complex customer inquiries and resolve operational issues efficiently.
- Monitor performance metrics and identify areas for improvement in service delivery.
Requirements
- Proven experience in an operational or customer service supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced educational environment.
- Proficiency in CRM software and operational management tools.
- Commitment to high standards of customer satisfaction.
Benefits
- Opportunity to work with a globally recognized educational institute.
- Be part of a team celebrating 39 years of business excellence.
- Professional growth and development opportunities.
- Exposure to diverse learning domains and global certifications.
- Competitive remuneration package.
- Dynamic and supportive work environment.