PC Customer Service Assistant Manager
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| Company Name | Unilever |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Unilever is seeking a PC Customer Service Assistant Manager to join their team in Dubai, United Arab Emirates. This role involves overseeing customer service operations for the Personal Care (PC) division, ensuring excellent service delivery and contributing to the overall customer experience for a global consumer goods leader.
Company Overview
Every day, 3.4 billion people around the world enjoy our products – from ground-breaking brands like Hellmann’s, Domestos, Dove and Rexona (to name just a few). Our brands lead the way – innovating in their fields, delighting their consumers and powering our business forward. And it is our people who make everything happen. Our bright and curious people who imagine and create the future – diverse, passionate and ambitious people. A role with us means endless opportunities with global brands that make markets and people who play to win. We make markets and create cultures through some of the biggest brands and best-known products in the world. Talented teams in 190 countries redefine the way we do business and set new standards for our brands. Always learning, always innovating. Is this your moment?
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Supervise and manage daily customer service operations for the PC division.
- Ensure high-quality customer interactions and resolutions across all channels.
- Train, mentor, and motivate a team of customer service representatives.
- Analyze customer feedback and implement strategies for continuous improvement.
- Collaborate with sales, marketing, and supply chain teams to optimize service delivery.
- Develop and implement customer service policies and procedures.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory role.
- Proven ability to lead and develop a customer service team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Proficiency in CRM software and Microsoft Office Suite.
Benefits
- Opportunities for career growth and professional development within a global company.
- Work with iconic, market-leading brands and innovative products.
- Be part of a diverse, passionate, and ambitious team.
- Competitive salary and comprehensive benefits package.
- Engaging and inclusive work culture with a focus on learning and innovation.
- Contribute to delighting billions of consumers worldwide.