Quality Control
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| Company Name | MAPFRE Middlesea p.l.c |
| Company Type | Private |
| Job Type | Full Time |
| Salary Range | Market Competitive |
| Location | Floriana, Malta |
| Qualifications | None |
| Experience | No |
Job Overview
MAPFRE Middlesea, Malta’s leading insurance company and part of the global MAPFRE Group, is seeking a Quality Control Specialist to join its Operations Department. The role focuses on ensuring service quality, implementing controls, and driving continuous improvement across insurance claims and operational processes.
Job Responsibilities
- Oversee internal controls and reviews for all types of insurance claims.
- Maintain and improve the Transactional NPS process to boost customer satisfaction.
- Implement and monitor anti-fraud measures, both internally and externally.
- Support reporting functions for corporate operations.
- Collaborate with the Processes team to enhance procedures and automation.
- Monitor provider performance and ensure compliance with KPIs.
- Assist the cost control department with claims payments and parts ordering when required.
Requirements
- Proven experience in processing insurance claims.
- Familiarity with insurance policies, coverage, and regulatory compliance.
- Strong attention to detail and accuracy in claims documentation.
- Excellent analytical skills and problem-solving abilities.
Benefits
- Flexible working hours.
- On-site gym facilities.
- Birthday leave.
- Health and life insurance.
- Transport and canteen allowance.
- Extended maternity/paternity leave & returning mothers benefit.
- Pension plan incentive (after 2 years of service).
- Children’s sick leave.
- Active ageing incentive.
- Study/exam leave & training sponsorship.
- Sports and cultural leave.
- Supportive and dynamic work environment within an international group.
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