Quality Control

Job Overview

MAPFRE Middlesea, Malta’s leading insurance company and part of the global MAPFRE Group, is seeking a Quality Control Specialist to join its Operations Department. The role focuses on ensuring service quality, implementing controls, and driving continuous improvement across insurance claims and operational processes.

Job Responsibilities

Oversee internal controls and reviews for all types of insurance claims.

Maintain and improve the Transactional NPS process to boost customer satisfaction.

Implement and monitor anti-fraud measures, both internally and externally.

Support reporting functions for corporate operations.

Collaborate with the Processes team to enhance procedures and automation.

Monitor provider performance and ensure compliance with KPIs.

Assist the cost control department with claims payments and parts ordering when required.

Requirements

• Proven experience in processing insurance claims.
• Familiarity with insurance policies, coverage, and regulatory compliance.
• Strong attention to detail and accuracy in claims documentation.
• Excellent analytical skills and problem-solving abilities.

Benefits

• Flexible working hours.
• On-site gym facilities.
• Birthday leave.
• Health and life insurance.
• Transport and canteen allowance.
• Extended maternity/paternity leave & returning mothers benefit.
• Pension plan incentive (after 2 years of service).
• Children’s sick leave.
• Active ageing incentive.
• Study/exam leave & training sponsorship.
• Sports and cultural leave.
• Supportive and dynamic work environment within an international group.
• Other job you might intrested: Apply Junior Executive Clerk Job at MAPFRE MSV Life in Floriana, Malta