Receptionist

Job Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Company Overview

TALENTMATE is a platform designed to connect jobseekers and employers. They aim to simplify the processes of searching, interviewing, and hiring by bringing requisites under one roof. They offer assistance to professionals looking for job opportunities and employers seeking potential candidates.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school certificate or equivalent
• Experience: Entry level

Key Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Requirements

• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Benefits

• Opportunities to work within the Hilton brand.
• Experience in a global hospitality company.
• Potential for growth within the organization.
• Engaging team environment.
• Exposure to international standards of service.