Reservations Agent

Job Overview

Fujairah Rotana Resort & Spa is seeking a dedicated Reservations Agent to join its vibrant team in Fujairah, United Arab Emirates. In this entry-level role, you will be crucial in managing guest bookings and inquiries, ensuring a seamless and welcoming experience for all visitors.

Company Overview

Nestled between the glistening shores of the Indian Ocean and the magnificent Hajar mountain range, the 5-star Fujairah Rotana Resort & Spa is a true retreat for guests seeking the ultimate getaway. From fun-filled family vacations and relaxed group stays to romantic breaks for couples, this luxury resort has it all. Swaying palms, picturesque water features, lush green gardens, and a pristine sandy beach create a tranquil setting for this resort haven on the Fujairah coast. All 250 newly renovated rooms and suites are designed with comfort and relaxation in mind, reflecting the casual atmosphere of this palazzo-style resort with its sun-washed terraces, balconies and manicured gardens. The tempting collection of six diverse casual-dining options includes the Waves Beach Restaurant and the Tropicana sunken pool bar. While secluded beach and garden spaces play host to a range of events, from weddings and private parties to team-building and al fresco meetings. All venues can be customized to suit the occasion, with three flexible indoor meeting rooms and a spacious ballroom.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: No Experience / Fresh
• Qualifications: none

Key Responsibilities

• Handle all incoming reservation inquiries via phone, email, and online channels.
• Process bookings accurately and efficiently, ensuring guest preferences are met.
• Provide detailed information about resort facilities, services, and special offers.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• Assist guests with modifications, cancellations, and special requests.
• Collaborate with other departments to ensure a smooth guest experience.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Customer-focused approach with a friendly and professional demeanor.
• Flexibility to work shifts, including weekends and holidays.

Benefits

• Opportunity to work with a leading luxury resort brand.
• Dynamic and supportive work environment.
• Opportunities for career growth and professional development.
• Competitive salary and employee benefits package.
• Access to Rotana employee discounts and perks.
• Experience the vibrant hospitality industry in Fujairah.