Senior Manager, Programs (DRC)

GiveDirectly is seeking a Senior Manager, Programs (DRC) to be based in North Kivu, Democratic Republic of the Congo. This role is crucial for bringing GiveDirectly's programs in the DRC to life, owning their end-to-end execution from operational design to on-the-ground delivery. Join us to transform the way international development is done.

GiveDirectly is a leading organization that provides direct cash transfers to people living in extreme poverty, utilizing technology for efficient and transparent delivery. We are looking for exceptional talent to help us build the world's most efficient, transparent, and scalable system to transfer resources directly into the hands of the poor.

If you are energized by both the big picture and the operational details that make it real, we encourage you to apply now.

Company Overview

GiveDirectly allows governments, foundations, and individual donors to provide direct cash transfers to people living in extreme poverty. Using the latest technology at every step, we locate recipients, integrate them into electronic payments networks, and monitor transfers end-to-end. We charge the full cost of delivering this service and nothing more.

Our ambition goes beyond our own programs; we want cash to become the benchmark for aid. We are known for our extensive integration of technology into field processes, our quantitative approach to performance measurement, and our commitment to rigorous, independent, experimental evaluation of our impact.

Quick Details

• Salary Range: $94,500
• Job Type: Full-time
• Experience: 6 years of experience managing and implementing programs within international NGOs or a comparable operational environment; experience in cash or money transfer programming is an asset
• Qualifications: Professional proficiency in French and English required; knowledge of Congolese Swahili and/or Lingala is an asset

Key Responsibilities

• Develop detailed project management plans for all programs and drive them through successful end-to-end execution.
• Design operational models for new programs, including targeting, payments, and customer service, and define, monitor, and report on key operational and efficiency indicators.
• Identify operational vulnerabilities, such as fraud or reputational risk, and implement mitigation solutions aligned with the risk framework.
• Analyze program-level data to diagnose the causes of underperformance and drive continuous quality improvement.
• Directly manage a team of managers, with oversight of field teams and call centre at multiple levels.
• Support the Program Director and Country Director in scoping new programs, including operational feasibility and risk assessment.

Requirements

• Minimum 6 years of experience managing and implementing programs within international NGOs or a comparable operational environment.
• Work experience in the DRC, or strong knowledge of the DRC context, is highly desirable.
• Experience in team management, including recruitment, team building, and development.
• Strong analytical thinking, with a proven ability to use data to identify problems and improve programs.
• Proven instinct for risk management and creative problem-solving in complex operational environments.
• Excellent written and oral communication skills, including ability to communicate fluently in English and French.

Benefits

• Base Salary: $94,500
• Bonus at Target Performance: 10% (~$9,450, with potential for upside).
• Estimated Total Compensation at Target: $103,950+
• Opportunities for professional development and career growth within GiveDirectly.
• Work in a collaborative, analytical, and non-hierarchical culture.