Senior Officer, Complaints Management

Job Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. First Abu Dhabi Bank (FAB) is looking for a Senior Officer in Complaints Management to create value for employees, customers, shareholders and communities through differentiation, agility, and innovation. This role offers an opportunity to accelerate your growth and advance your career in a dynamic industry.

Company Overview

First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s safest financial institutions. With a focus on creating value for its employees, customers, shareholders, and communities, FAB aims to grow through differentiation, agility, and innovation. The bank is committed to attracting top talent and fostering a culture where employee success is paramount.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Manage and resolve customer complaints in a timely and effective manner.
• Ensure compliance with regulatory requirements and internal policies.
• Identify trends and root causes of complaints to improve service quality.
• Collaborate with various departments to address and resolve complaints.
• Provide regular reports on complaint statistics and resolution efforts.

Requirements

• Proven experience in complaints management within the banking sector.
• Strong knowledge of banking regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to analyze data and identify trends.
• Strong problem-solving and conflict-resolution skills.

Benefits

• Opportunities for professional development and career growth.
• Work in a dynamic and collaborative environment.
• Be part of a leading financial institution in the UAE.
• Comprehensive benefits package.
• Exposure to a wide range of banking operations.