Technical Support Engineer

Job Overview

ADVANCE.AI is seeking a Technical Support Engineer to join their team in Thailand. This role involves providing essential technical assistance for the company’s cutting-edge SaaS risk management solutions, ensuring client satisfaction and operational excellence.

Company Overview

ADVANCE.AI is a leading end-to-end SaaS risk management company based in Singapore, operating across South and Southeast Asia, Latin America, and Greater China. Established in 2016, it specializes in AI-powered KYC/KYB digital identity, compliance, fraud prevention, and process automation solutions for over 500 enterprise clients in banking, fintech, retail, and e-commerce. Recognized as a top fintech company globally and an ASEAN Fintech winner, ADVANCE.AI is committed to driving digital transformation and promoting financial inclusion through its innovative AI and digital lending solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors-degree
• Experience: 5 Year+

Key Responsibilities

• Provide expert technical assistance and support for ADVANCE.AI’s SaaS products to enterprise clients.
• Diagnose, troubleshoot, and resolve complex technical issues related to digital identity, fraud prevention, and automation.
• Collaborate effectively with engineering and product teams to escalate and resolve critical issues.
• Document technical solutions, FAQs, and best practices to improve support efficiency and knowledge base.
• Ensure high levels of customer satisfaction through proactive communication and timely resolution of inquiries.
• Monitor system performance and contribute to maintaining the stability and reliability of services.

Requirements

• Proven experience as a Technical Support Engineer or in a similar client-facing technical role (5+ years preferred).
• Strong understanding of SaaS applications, APIs, cloud environments, and related technical concepts.
• Excellent problem-solving, analytical, and critical thinking skills.
• Proficiency in English communication, both written and verbal, for effective client interaction.
• Ability to work independently and collaboratively in a fast-paced, international environment.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Benefits

• Opportunity to work with a leading AI-driven fintech company recognized globally.
• Competitive salary and a comprehensive benefits package.
• Significant professional growth and career development opportunities within a rapidly expanding group.
• Work in a dynamic, innovative, and multicultural team environment across various regions.
• Contribute to impactful solutions driving financial inclusion and digital transformation across Asia.
• Access to cutting-edge technologies and continuous learning initiatives.