Technical Support Specialist II
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| Company Name | PartnerHero |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | San Pedro Sula, Cortés, Honduras |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
PartnerHero is seeking a Technical Support Specialist II in San Pedro Sula, Cortés, Honduras. This full-time role involves providing crucial technical assistance and support across customer service, information technology, and administrative functions, ensuring high-quality service delivery.
Company Overview
PartnerHero is a leading global provider of outsourced customer support, technical support, and administrative services. They are dedicated to helping fast-growing companies scale their customer experience and back-office operations with high-quality, human-centric solutions. PartnerHero specializes in building diverse and engaged teams that drive client success worldwide.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide advanced technical support to customers via various communication channels.
- Diagnose and resolve complex hardware, software, and system-related issues efficiently.
- Document all interactions, troubleshooting steps, and resolutions accurately in the system.
- Collaborate effectively with IT, administrative, and other teams to escalate and resolve critical problems.
- Assist in the maintenance and optimization of IT systems and administrative tools.
- Contribute to the development of knowledge base articles and continuous improvement of support processes.
Requirements
- Minimum 2 years of experience in a technical support or customer service role.
- Proficiency in diagnosing and resolving common software and hardware issues.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and keen attention to detail.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Familiarity with various operating systems, applications, and support tools.
Benefits
- Competitive salary package and performance-based incentives.
- Significant opportunities for professional growth and career advancement within the company.
- Comprehensive health and wellness benefits program.
- Access to continuous learning and development programs and resources.
- Work in a collaborative, supportive, and engaging team environment.
- Be part of a dynamic and rapidly growing international organization.