TikTok LIVE – Global Customer Service Lead, English Speaking
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| Company Name | TikTok |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
TikTok is seeking a Global Customer Service Lead for its LIVE platform, based in Kuala Lumpur, Malaysia. This role involves leading customer service efforts for English-speaking markets, ensuring a high-quality user experience and fostering a positive community.
Company Overview
TikTok is a leading global platform dedicated to inspiring creativity and bringing joy to its users. As a dynamic technology company in the information and internet sector, TikTok provides a vibrant community for content creation and interaction across the world.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead and manage the global customer service team for TikTok LIVE English-speaking markets.
- Develop and implement customer service strategies to enhance user satisfaction and retention.
- Oversee daily operations, ensuring efficient and high-quality resolution of user inquiries and issues.
- Collaborate with product and operations teams to identify and address common user pain points.
- Analyze customer feedback and performance data to drive continuous improvement initiatives.
- Train, mentor, and motivate team members to achieve service excellence.
Requirements
- Proven experience (5+ years) in customer service leadership, preferably in a global or tech environment.
- Excellent command of English, both written and verbal, with strong communication skills.
- Strong analytical and problem-solving abilities, with a data-driven approach.
- Ability to manage and motivate large, diverse teams across different time zones.
- Familiarity with online content platforms, live streaming, and community management.
- Adaptability to a fast-paced and evolving technological landscape.
Benefits
- Opportunity to work with a leading global technology company at the forefront of digital entertainment.
- Competitive salary and comprehensive benefits package.
- Engage in a fast-paced, innovative, and multicultural work environment.
- Professional growth and development opportunities within TikTok’s expanding global operations.
- Contribute to shaping the user experience for millions of users worldwide on TikTok LIVE.
- Flexible work arrangements and a supportive team culture.