Whatever/Whenever Agent(Operator)

W Hotels is seeking a Whatever/Whenever Agent (Operator) to join their team in Osaka, Japan. This role involves managing guest communications and requests, ensuring a seamless experience for all guests.

W Hotels, part of Marriott International, is known for its unique approach to luxury and hospitality, aiming to ignite curiosity and expand worlds for its guests. Join a dynamic team that embodies the 'Whatever/Whenever' service philosophy.

If you are original, innovative, and looking towards the future of what's possible, welcome to W Hotels. Apply now to be part of an amazing global team.

Company Overview

W Hotels' mission is to Ignite Curiosity, Expand Worlds. They are a place to experience life, opening doors and minds with a constantly inspired, up-for-anything spirit. This has made them renowned for reinventing the norms of luxury around the globe. In joining W Hotels, you join a portfolio of brands with Marriott International, fostering an environment where associates can do their best work and belong to an amazing global team.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full Time
• Experience: No related work experience
• Qualifications: High school diploma or G.E.D. equivalent

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and process guest requests for various call services.
• Receive, record, and relay messages accurately and legibly.
• Test communications equipment to ensure it works properly.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Dispatch bell staff or valet staff as needed.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.

Benefits

• Opportunities for professional development and career growth within Marriott International.
• Work in a collaborative and supportive global team environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Be part of a culture that ignites curiosity and expands worlds.
• Contribute to the unique 'Whatever/Whenever' service philosophy.