Account Manager

SalexHub is seeking an Account Manager to join their team in Dubai, United Arab Emirates. You will be the primary point of contact for new customers, guiding them through setup, identifying key features, and determining the appropriate level of AI agent involvement. This role is crucial for ensuring customer success and growth within the SalexHub platform.

SalexHub builds software that empowers people by automating routine tasks, allowing them to focus on critical decisions. Their integrated platform manages customers, sales, invoices, payments, purchasing, stock, and teams, all powered by an AI agent that assists with daily operations.

Join SalexHub and be part of a company at the forefront of AI-driven business solutions. We are looking for individuals who are passionate about helping businesses leverage technology to improve efficiency and decision-making. Apply now to become a key player in our growth.

Company Overview

SalexHub builds software that does the work and leaves the decisions to people. Their belief is that software can handle routine tasks without compromising human judgment. In SalexHub, customers, sales, invoices, payments, purchasing, stock, and teams live on one set of records, and an AI agent works on them, preparing what each step needs and bringing it back for a yes. Customers can use SalexHub through their App, Chat, Minis, or their own tools via Build.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Not Specified
• Experience: No Experience / Fresh

Key Responsibilities

• Set up new customers by importing their data, inviting their team, and configuring roles and approval rules.
• Demonstrate to each customer how their specific workflows run in SalexHub, from quote to paid invoice and purchase order to counted delivery.
• Guide owners through the capabilities of the Agent, distinguishing between automated tasks and those requiring human input, and agreeing on suitable settings.
• Maintain regular contact with accounts, addressing questions, identifying areas for improvement, and directing customers to documentation or support when necessary.
• Assist customers with plan or seat changes based on team evolution, clearly explaining plan inclusions, and processing new purchases.
• Document customer requests in their own words and relay them to the product development team.

Requirements

• Experience looking after business customers, either in software or another business-to-business sales environment.
• Clear, friendly writing and speaking skills in English; Arabic is a plus.
• Ability to learn a product thoroughly to teach it, by reading documentation, experimenting, and identifying gaps.
• Honesty about the product's current capabilities and limitations, avoiding over-promising.
• Meticulous record-keeping of all accounts, promises, and follow-ups in a shared, accessible location.

Benefits

• Opportunity to work with cutting-edge AI technology.
• Be part of a growing company shaping the future of business software.
• Direct impact on customer success and product development.
• Collaborative and supportive work environment.
• Potential for career growth within SalexHub.