Assistent Teamleider Serviceplein

Jumbo Supermarkten is seeking an Assistent Teamleider Serviceplein to join their team in De Meern, Utrecht, Netherlands. This role focuses on ensuring excellent customer service at the service point, making customers feel welcome and assisted.

As an Assistent Teamleider Service, you will be instrumental in creating a positive customer experience at the heart of the store, where customers are seen, helped, and farewelled. You will support the service point, which includes self-scan checkouts and a service desk, and assist customers with various needs.

If you are passionate about customer service and ready to take on a leadership role, apply now to join the Jumbo family!

Company Overview

Jumbo is a Brabant-based family business with a rich history, starting as a grocery wholesaler in 1921 and growing to become the second-largest supermarket chain in the Netherlands. With over 700 stores and an online presence, Jumbo is committed to low prices, quality products, and excellent service, guided by its 7 Guarantees.

Jumbo is dedicated to doing the best for people, animals, and nature for future generations, focusing on local connections, healthier eating, sustainable supply chains, a better environment, and good employment practices. They foster a work environment where everyone counts, feels at home, and has the space to develop, guided by their Jumbo DNA: Together, Entrepreneurship, Winning.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Technical Diploma
• Experience: 1 Year+

Key Responsibilities

• Provide the best service to customers, including resolving complaints and returns.
• Support and coach your team to ensure customers are always assisted at the service point.
• Enthusiastically onboard new colleagues.
• Motivate and support customers in using self-scan and self-service checkouts.
• Oversee correct payment procedures at all self-scan checkouts and conduct spot checks.

Requirements

• Minimum MBO-3 work and thinking level.
• Preferably work experience in the retail environment.
• High level of empathy and understanding of customer needs.
• Action-oriented with the ability to act quickly to improve customer flow.

Benefits

• A salary that makes you happy.
• Targeted training and education within the Jumbo Academy.
• Growth opportunities, such as a role as a cashier and service team leader.
• Opportunity to participate in the collective health insurance.
• 24 vacation days, 3 hours of ATV per week, and holiday pay (based on a 40-hour work week).
• 10% discount on all groceries paid through salary, plus extra discounts on items like sneakers, cinema tickets, and electronics (availability may vary by store).