Bartender

Mandarin Oriental Downtown, Dubai is looking for a Bartender to join our team. We are seeking individuals who are masters of their craft and thrive in a team that succeeds together, demonstrating integrity, respect, and responsibility, while embracing a growth mindset. Become a fan of the exceptional and join us in providing legendary service.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences globally, known for its unique blend of Asian heritage and cutting-edge luxury experiences. Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality.

This role is based in our Italian Restaurant, Chitarra, where you will prepare outstanding creative beverages, support servers, and report to the Restaurant Manager. We invite you to apply and become a fan of the exceptional.

Company Overview

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group's strategy is to open the hotels currently under development while continuing to seek further selective opportunities for expansion worldwide.

Quick Details

• Salary Range: Competitive Salary and Benefits
• Job Type: Full-time
• Qualifications: Bachelors Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred
• Experience: 3 years’ experience as a Bartender in a high-end bar with the highest service levels, and a minimum of 2 years’ experience working as a bartender in a luxury hotel/resort.

Key Responsibilities

• Offer and prepare an outstanding selection of creative beverages.
• Understand and verbally explain the outlet’s concept and food and beverage offerings to guests.
• Mix and match ingredients to create outstanding cocktails, non-alcoholic drinks, spirits, beers, and wines.
• Handle customer complaints effectively, both verbal and written, and report them to managers.
• Set up the daily bar counter, ensuring all necessary ingredients and equipment are prepared, and check inventory.
• Clean and sanitise the bar areas after each shift and ensure correct date labelling for all products.

Requirements

• Hold a High School qualification or equivalent.
• Possess basic computer skills, including MS Office.
• Strong verbal and written communication skills in English (Arabic or other languages preferred).
• Demonstrate knowledge of bar service procedures and standards, and good knowledge of spirits and cigars.
• Exhibit strong interpersonal and communication skills to interact effectively with guests and colleagues.
• Exceptional organisational skills with attention to detail.

Benefits

• Learning & Development programmes for career growth.
• MOstay programme offering complimentary nights and attractive rates on rooms.
• Health & Colleague Wellness programmes and benefits.
• Comfortable accommodation, duty transportation, and duty meals.
• Competitive salary and an attractive benefits package, fully aligned with UAE industry standards.