Enterprise Customer Success Partner

Property Finder is seeking an Enterprise Customer Success Partner to join their team in Dubai, United Arab Emirates. This role is crucial for revenue retention by managing the post-sales customer experience, driving adoption, and ensuring value realization from Property Finder's digital products and solutions.

The Customer Success Partner will focus on key accounts, leveraging customer health data to collaborate with cross-functional teams, enhance client satisfaction, and drive revenue growth. A passion for customer success, strong relationship-building skills, and an affinity for metrics and analytics are essential.

Join Property Finder, a pioneering tech company from the Middle East, and contribute to changing living for good in the region. Apply now to be part of our dynamic team!

Company Overview

Property Finder is MENA’s leading real estate platform, founded in Dubai with the purpose of changing living for good in the region. They are building the region’s first real estate operating system, integrating verified listings, embedded finance, agent productivity tools, and seamless search. Property Finder champions SuperAgents and certified professionals committed to best-in-class service, aiming to help people make smarter property decisions with trust and ease.

With over 20 years of regional expertise and backing from top global investors, Property Finder is a world-class tech company from the Middle East, proud to comply with and elevate Dubai Land Department (DLD) regulations. They are built for homeseekers, homebuyers, partners, and agents, driving change in the real estate sector.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: bachelors-degree
• Experience: 2 Year+

Key Responsibilities

• Establish strong relationships with assigned customers, serving as their dedicated point of contact.
• Represent best practices regarding PF products and services to ensure maximum customer value.
• Consult with clients to jointly establish goals and metrics for success.
• Monitor health metrics and conduct reviews to ensure clients are on track and remedy off-track results.
• Identify CSQL’s during customer check-ins to support revenue growth and upsell opportunities.
• Partner with sales to provide needed support and resources throughout the customer’s lifecycle.

Requirements

• Bachelor's degree in business, marketing, or science major.
• 2 to 3 years of experience in a SAAS/Subscription environment.
• Customer Success or Live Operations management experience.
• Exceptional oral and written communication skills.
• Experience with Salesforce or similar CRM.
• Experience in real estate, PropTech, mobility tech, or marketplace-based businesses is preferred.

Benefits

• Opportunity to be part of a pioneering tech company in the MENA region.
• Work in an environment that empowers you to create, elevate, grow, and care.
• Join a team of the best and brightest united by a shared ambition.
• Attract top talent who want to make an impact.
• Contribute to changing living for good in the region.