Client Experience Team Manager

Job Overview

Tiffany & Co. is seeking a Client Experience Team Manager for their Middle East flagship store in Dubai Mall. This role involves leading the vision and execution of a dynamic client development and retention strategy, cultivating long-term loyalty, and driving business growth.

Company Overview

Tiffany & Co. has been a company of great innovators since 1837, constantly pushing the boundaries of design and influencing style. As part of the LVMH group, Tiffany & Co. continues to offer exciting opportunities for experienced individuals to contribute to their legacy of excellence.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: None

Key Responsibilities

• Co-develop and drive an annual Client Engagement Calendar, integrating local festive moments and client life chapters.
• Use CRM data and local knowledge to build segmented engagement journeys for VIC, high-potential, retention, and reactivation clusters.
• Partner with the sales team to champion the Prospect Plan, supporting daily outreach and new client recruitment.
• Lead weekly Clienteling Huddles to spark new ideas, review KPIs, celebrate wins, and reinforce standards.
• Extract and interpret client data to identify gaps, trends, and opportunities.
• Act as a Tiffany Cultural Attaché, enriching clients’ connection to the Maison through brand storytelling.

Requirements

• A highly empathetic leader with strong analytical instincts, combining data with intuition to design unforgettable client journeys.
• Strategic thinker with proven experience in luxury retail or hospitality, who thrives in high-traffic flagship environments.
• Adept at cross-cultural communication, with a refined understanding of GCC, expatriate, and global HNWI profiles.
• Fluent in CRM platforms, with an appetite for segmentation, reporting, and predictive personalization.
• Naturally collaborative, highly organized, and confident in influencing without authority.
• A visible presence on the floor and in-market—where relationships, not roles, make the difference.

Benefits

• Opportunity to shape client experiences and drive loyalty for a globally recognized luxury brand.
• Be part of a team that values innovation, creativity, and emotional connection.
• Work in a high-traffic flagship environment in Dubai Mall, interacting with diverse clients.
• Collaborate with various teams, including Sales, Events, and Operations, to deliver exceptional in-store experiences.
• Contribute to the legacy of Tiffany & Co. and its commitment to excellence.
• Be at the heart of Tiffany in the Middle East, influencing brand equity and client relationships.