Conseiller client (F/H) - Abidjan - Service Client - Français

Concentrix is seeking a Customer Advisor (F/H) to join their team in Abidjan, Côte d'Ivoire. This role focuses on customer service and requires fluency in French.

Concentrix is a global company operating in over 70 countries, specializing in enhancing customer experience and optimizing business processes. We help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

If you are ready to take on this challenge, join the Concentrix adventure, where innovation and customer satisfaction meet!

Company Overview

Concentrix is a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: Not Specified
• Qualifications: Not Specified

Key Responsibilities

• Be the primary point of contact for our clients.
• Assist prospects and clients in problem-solving or providing information.
• Actively contribute to promoting our brand image and developing customer satisfaction.
• Effectively manage complaints.
• Be an ambassador for customer satisfaction!

Requirements

• Perfect command of French, both written and spoken.
• Excellent communication skills, organized, autonomous, and positive attitude.
• Proficiency in digital tools and natural curiosity for adopting new technologies.
• Availability from Monday to Sunday with two rotating days off, within operating hours of 6:00 AM to 9:00 PM.

Benefits

• Variable remuneration based on results.
• A 40-hour per week contract.
• Company transport provided.
• Initial and continuous training.
• A work environment that values quality of life at work.
• Opportunities for professional development.