Customer Experience Coordinator

Suitsupply is seeking a Customer Experience Coordinator for its store in Gate Avenue, Dubai. This role is crucial in setting the tone and delivering a Radically Personal customer journey, acting as the store’s lead ambassador and point of reference for customers. You will support efficient store operations and provide exemplary service to maximize sales and promote the company’s image.

Suitsupply, founded in Europe in 2000, has expanded to over 100 international stores, including Dubai. Known for its commitment to quality Italian fabrics and craftsmanship, Suitsupply offers a better option in the fast fashion industry. The company prides itself on innovative approaches, in-house tailoring, and extensive training for its Style Advisors to ensure a perfect fit and outstanding customer service. If you are devoted to quality, we encourage you to explore opportunities with us.

Company Overview

Founded in Europe in 2000, Suitsupply has grown to over 100 international stores in cities such as Milan, London, Amsterdam, Zurich, Munich, New York, Toronto, Dubai, Shanghai and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.

In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas and Vitale Barberis Canonico. We have received widespread accolades from the likes of The New York Times, GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani. While high-quality suiting at an affordable price point remains at the core of all that we do, our versatile range includes a wide range of knitwear, jackets, trousers, outerwear, shoes. At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our size passport, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every Style Advisor receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out. The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Not Specified
• Experience: Not Specified

Key Responsibilities

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided.
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales.
• Ensure clienteling activities are mapped for each guest.
• Ensure seamless efficiency and positive atmosphere in the customer experience.
• Partner with leadership and expert teams to proactively address service issues.
• Performing other duties assigned by store leadership team.

Requirements

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills and excited to build relationships.
• Professional verbal and written communication skills.
• Flexible work schedule, including evenings, weekends, and holidays.

Benefits

• Competitive salary based on a full-time contract.
• A top-of-the-line training program, unique to the industry.
• A clothing allowance for each new season and a generous employee discount.
• Opportunity to build a career with one of the fastest growing companies in fashion.
• Opportunity to travel to other stores and abroad.