Customer Service & After-Sales Executive

Anix Global is seeking a Customer Service & After-Sales Executive to join their team in Dubai, United Arab Emirates. This role is crucial for maintaining client satisfaction and ensuring a smooth after-sales process, particularly within the UAE real estate sector. If you are customer-focused, highly responsive, and possess excellent communication skills, we encourage you to apply.

Anix Global is a leading recruitment and workforce solutions partner specializing in talent acquisition across various industries. They are committed to delivering tailored solutions and supporting initiatives like Emiratization.

Company Overview

Anix Global is a global recruitment and workforce solutions partner that delivers tailored talent acquisition and staffing solutions across diverse industries including IT, Construction, Real Estate, Energy & Power, Oil & Gas, Defense & Space, Aviation & Aerospace, Manufacturing, Architecture & Engineering, Finance & Banking, Legal, and the Public Sector. They bring expertise in permanent recruitment, contract staffing, executive search, workforce outsourcing, and niche talent acquisition. Anix Global also provides strategic HR consulting, workforce planning, talent assessment, and leadership advisory services.

Quick Details

• Job Type: Full-time
• Experience: Minimum 2–3 years of customer service, client relations, or after-sales experience with a UAE real estate developer.

Key Responsibilities

• Provide excellent customer service and manage after-sales processes.
• Maintain strong client relations and ensure customer satisfaction.
• Handle customer inquiries and resolve issues promptly and professionally.
• Manage multiple customer requests simultaneously and prioritize urgent matters.
• Follow up effectively on customer requests and maintain organized records.
• Understand and assist with the UAE property purchase and after-sales process.

Requirements

• Customer-focused, presentable, and highly responsive.
• Minimum 2–3 years of customer service, client relations, or after-sales experience with a UAE real estate developer.
• Excellent spoken and written English.
• Clear, pleasant, and professional telephone manner.
• Presentable, friendly, confident, and service-oriented personality.
• Strong communication and interpersonal skills, including experience with demanding or VIP clients.
• Highly responsive with strong follow-up and organisational skills.
• Ability to manage multiple customer requests simultaneously and prioritise urgent matters.
• Experience with CRM systems is preferred.
• Good understanding of the UAE property purchase and after-sales process.

Benefits

• Opportunity to work with a global recruitment and workforce solutions partner.
• Engage with diverse industries and clients.
• Contribute to strategic HR consulting and workforce planning initiatives.
• Develop expertise in the UAE real estate sector.