Customer Service Representative

FinHub is seeking a Customer Service Representative to join their growing fintech team in Tirana, Albania. This role is crucial as you will be the primary point of contact for customers, guiding them through financial products and services while ensuring a swift, professional, and positive experience. If you are looking for a dynamic, innovative, and supportive company, FinHub is the place for you.

FinHub is a leading finance company dedicated to providing top-notch financial services to businesses and individuals worldwide. Our mission is to help businesses of all sizes achieve their financial goals by providing flexible and innovative funding solutions. We specialize in small business loans, merchant cash advances, equipment financing, and other financing options tailored to the specific needs of our clients.

We are looking for a dedicated Customer Service Representative to join our team. Apply now to be part of a company that values integrity, meritocracy, and work-life balance.

Company Overview

Welcome to FinHub, a premier company offering essential services to a leading fintech powerhouse in the U.S. We take immense pride in our pioneering role, consistently setting new benchmarks for excellence. FinHub values integrity, meritocracy, and work-life balance. If you're looking for a dynamic, innovative, and supportive company that values its employees and clients, FinHub is the perfect fit for you.

Quick Details

• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: Not Specified
• Working Hours: Monday to Friday, 3:00 PM – 12:00 AM (Evening transport provided)

Key Responsibilities

• Respond to customer inquiries via phone call, email, and chat.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Work with Product, Compliance, Risk, Operations, and Technology teams to resolve recurring customer issues.
• Maintain a high level of customer satisfaction.
• Communicate clearly and professionally with customers.
• Document customer interactions and update relevant systems.
• Escalate complex issues to the appropriate department when necessary.
• Follow company procedures, quality standards, and customer service guidelines.

Requirements

• Proficiency in English at C1 level.
• Excellent verbal and written communication skills.
• +2 years of experience in customer service.
• Strong problem-solving and interpersonal skills.
• Ability to remain calm and professional when handling difficult situations.
• Comfortable working with CRM, ticketing, and other digital support tools (experience with Salesforce is a plus).
• Good computer skills and the ability to learn new systems quickly.
• Ability to work independently as well as part of a team.
• Reliable, organized, and customer-oriented attitude.
• May be required to perform other duties related to the position.

Benefits

• Evening transport provided.
• Opportunity to work with a leading fintech powerhouse.
• Be part of a dynamic, innovative, and supportive company culture.
• Contribute to helping businesses achieve their financial goals.