Technical Engineer

CData Software is seeking a Technical Engineer to join their team in Tirana, Albania. This role involves providing technical support and troubleshooting for CData's extensive product line, contributing to the company's mission of making enterprise AI more accurate and efficient.

CData is a leading provider of data connectivity solutions, powering AI and analytics for over 10,000 customers worldwide. They are known for their innovative approach to data integration and their commitment to a collaborative work environment.

If you are a passionate problem-solver with strong technical skills and a desire to work with cutting-edge technologies, we encourage you to apply.

Company Overview

CData is the data layer between AI and ROI—delivering the connectivity, context, and control that make enterprise AI more accurate. One platform for live access and data replication across 350+ sources, semantic intelligence that ensures context-aware responses, and built-in governance for every AI-to-data interaction. Powering AI and analytics workloads for Anthropic, Databricks, Microsoft, Google, Palantir, and more than 10,000 customers worldwide.

Headquartered in Chapel Hill, North Carolina, CData has over 500 team members, with offices in North America, Europe, and Asia. They foster a culture of curiosity, creativity, and a shared drive to push boundaries.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: Bachelor’s degree in Computer Science, Computer Technology, or in a STEM field from accredited university or equivalent professional technical experience

Key Responsibilities

• Provide technical engineering support across all product lines via email, chat and phone.
• Setup test environments (including Windows, Linux, and Mac) and tools to match customer use cases to help troubleshoot issues.
• Escalate ongoing support issues to higher management in the Technical Support Department.
• Report issues in our ticketing reporting system, test fixes, and update customers accordingly.
• Provide well-written, thorough responses to customers, adapting your language to their technical level.
• Troubleshoot data integration issues for our 250+ drivers.
• Create and add to knowledgebase articles, troubleshooting guides, FAQs, and other support collateral.

Requirements

• Ability to read and write code to solve basic problems in at least 1 coding language (preferably Java or C#).
• Ability to work independently and collaboratively with other team members.
• Ability to communicate solutions and ideas effectively to users of varying technical levels.
• Exceptional technical problem-solving skills.
• Ability to research independently and in a team to reproduce and debug customer issues.

Benefits

• Gain valuable experience working with leading industry technologies (MongoDB, QuickBooks, Salesforce, etc.).
• Work with a wide variety of customers to take on increasingly technical cases.
• Opportunity to find your specialty and fill a role best suited for your aptitudes.
• Get a first-hand view of practical applications of popular data solutions and technologies.
• Gain valuable real-life experience.
• Work closely with Technical Support, Engineering, Pre-Sales, and Product Management teams.